Frequently Asked Question

Liberty Bell Casino Frequently Asked Questions

1. How old must I be to open an account in the casino? You must be at least twenty one (21) years of age in order to open an account and play in Liberty Bell Casino.
2. How do I get started? In order to play with Liberty Bell Casino, you must first open an account and register your personal information. All details must match your details as appear on your ID and banking documents. Some email providers block out emails from online gambling or forward them to the Spam folder. To make sure you receive all updates and responses, add support@libertybellcasino.com to your contact list (Hotmail, Verizon, Comcast, MSN, Yahoo). Once you have created a username and password, you can choose to play in the Flash Version on the website or download the free software. To download the software click on Download, then in the pop up window select Run the program setup.exe. You then need to select Run and follow the steps, the file will be saved on your desktop with the name Liberty Bell Casino.
3. What is the difference between the Flash Version and the downloaded version? People who don’t want to download the casino software or people that have a Mac computer (which is not supported on the downloaded version at the moment) can play the Flash Version. The games load very quickly. However, some of the games available in the software version are not offered in the Flash (for instance, European Roulette, Scratch Cards and Keno are available only in the software). When downloading the casino software to your PC, all the casino graphics and multimedia effects are already installed on your computer, which makes the games much quicker and more stable than playing them in your own browser.
4. Do you accept US players? We welcome players from all countries and recommend that you check the law in your own jurisdiction. There are different laws in each state, we don’t check up on players but consider it your responsibility to check the laws in your area and make an educated decision.
5. How do I get my bonus? The bonus has to be redeemed immediately after your deposit is approved and before you start wagering it. The bonus code you wish to claim can be found on our website or by contacting customer service and should be entered in Redeem Coupon in the Cashier.
6. Why did I not receive my bonus? There are several reasons why your bonus was not applied to your account:

• If the bonus was requested before the deposit was made, a representative will deny the coupon and credit your account manually.
• If you have a balance (even 1 cent) left on the previous bonus you requested, a representative will remove the old bonus and credit your account with the new bonus.
• If the bonus you requested is limited to specific players (1st, 2nd depositors, players that we referred by an affiliate), you can choose one of the other promotions that we offer to our players.
• If the games that you usually play are excluded on this bonus. Remember that the bonus should appear in your account instantly if there is no problem. If you require assistance, please contact Customer Support via live chat or phone before you start wagering the deposit. If the bonus you requested is not valid or has expired (such as weekend bonuses).

7. Why is my playable balance different than my withdrawable balance? There is only one possible option. You have not completed the wagering requirements on the bonus. The wagering requirements for a bonus can be found under Coupon Details. You can check the amount of the wagering you have left in the Cashier, on the left side of the screen, under your balances.
8. What do you mean by Wagering Requirements? When claiming a bonus you are asked to wager (place bets on) your deposit and bonus a certain amount of times before you are able to cash out. Wagering requirements for bonuses are, for example, 30 times and for Blackjack, Video Poker and Multi Hand Video Poker and they count towards a fifth of this playthrough. For example: If you deposited $100, redeemed 100% bonus and received $100, your wagering requirements will be: ($100 + $100) x 30 = $6000. It does not mean that you need to deposit or win $6000. The total amount of the bets that you place should be $6000. If you are playing Slots and betting $1 a spin, you will need to spin 6000 times to complete the wagering requirements. The amount that you wagered will change as you play and will appear as Playable Balance. Once you have played the required amount, your winnings will appear as Withdrawable Balance and you can then request a withdrawal.
9. Why is my balance not withdrawable? You can find which games are excluded on the bonus under Coupon Details. Please make sure to read the conditions of the coupon you claimed in order to avoid disappointment and heartache when you find out your winnings are not valid. (We do not offer bonuses for the following games: Pai Gow Poker, Bingo, Baccarat, Craps and Roulette).
10. Can I have multiple accounts or use the same credit card on different accounts? The software allows only one account per household and will block additional accounts automatically. To prevent fraud, a credit card can be used to fund only one account and if used on several accounts, the system will freeze them automatically. In order to open an additional account with us, we ask that you both complete the Authorization Form and email it to us.
11. I cannot log in. What happened? Our software is case sensitive and both username and password should be entered exactly as registered. If you are sure you entered the correct username and password and still cannot log in, please come to live chat for further assistance.
12. Which deposit methods do you accept? We accept deposits from Visa and MasterCard credit cards. We also offer deposits by Moneybookers, Neteller and Ecocard (All E-wallets are only valid for non US players).
13. How can I withdraw my winnings? We can send you your winnings in one of the following ways:

• Wire transfer – Time frame for delivery is between 3 to 21 business days. There is a flat fee of $40 dollars per wire. The money is wired directly to your bank account. The minimum amount for wire transfer withdrawals is $500.
• Credit Card – Time frame for delivery is between 3 and 14 business days. There is a fee of 2% of the withdrawal amount. The minimum amount for credit card withdrawals is $200.
• E-Wallets - This method is not available in the USA, you must also deposit with an E-wallet to be able to withdraw to an E-wallet. Time frame for delivery is 1 business day. There is no fee for this method. The minimum amount for e-wallet withdrawals is $50. Please note - There is a weekly total withdrawal limit of $2,000.

14. How do I request a wire transfer? When requesting a wire transfer withdrawal you are asked to fill out the following fields in order: The amount you want to withdraw (minimum $500 and maximum $2000 per transaction). You must provide the Account name, Account ID, Routing ID, Bank name, Bank Swift Code, and Bank address. IBAN is required for non US players.
15. Do I have to pay taxes on my winnings? Unfortunately we cannot give you information on taxes and it is best to check laws in your jurisdiction.
16. What is the Authorization Form and when is it required? The Authorization Form is a security measure we take to prevent fraud and is required only once. You will be asked to complete it when asking for your first withdrawal or when you want to register an additional account on your computer. The form can be downloaded from the Banking Page of our site and the following documents should be attached: A copy of a photo ID. A copy of a recent statement, utility bill or formal mail that verifies your address and is under your name. A copy of all credit cards used to fund your account, front and back (showing at least the 6 first digits and the last 4 of the card). The forms can be viewed by the accounting manager only and your information will be safe and secure.
17. Where is Liberty Bell Casino located? We are located in Nicosia, Cyprus. It is an island in the Mediterranean sea and is part of the European Union.
18. How do I play with fun money? Liberty Bell Casino offers a fun version to its players, in which they can play all the games offered in the real version, but bet with fun money. To do this, go to the log in screen, where you put in your log in name and password (you need to be logged off), and under the log in name and password fields you can mark if you want to sign in as a real money player or just as a fun player.
19. What are Comp Points and how can I use them? Comp points are generated by wagering. For every $10 that you wager you are credited with 1 point and once you have accumulated a minimum of 500 points you can redeem them in the cashier in Redeem Comps. 500 comp points are equivalent to $5. Comp points are considered real money that can be wagered or withdrawn (but do not attract bonuses).
20. What if my credit card deposit fails? If this is your first time using a credit card to deposit into your Liberty Bell account, please verify that the card is valid for international use and for internet transactions. If the deposit still does not go through please contact our Customer Support Center in order to verify your account details; this will improve your chances of making a successful deposit.
21. What time zone does Liberty Bell Casino operate by? Casino time is Pacific Standard Time, or PST. Weekly bonuses become valid at midnight PST, while weekend bonuses are valid between Friday at 12PM (noon) PST and Sunday 24: 00 PST (midnight).
22. Why am I not receiving emails from Liberty Bell Casino? Unfortunately, some Email providers block Email messages coming in from unknown sites so messages from Liberty Bell Casino can get blocked in the screening process. It is advised to check your spam/junk folders for emails from Liberty Bell Casino.
23. How do I add Liberty Bell Casino to my safe list? To ensure that you receive our emails, add support@libertybellcasino.com , deposits@libertybellcasino.com and withdrawals@libertybellcasino.com to your contact list or safe list through your email provider settings. Instructions vary by provider, but generally involve adding these addresses to your Address Book or Safe Senders list in your mail settings.
24. What happens if the software crashes during gameplay? Software malfunctions at times, as anyone with a computer can vouch. We have developed extremely stable software, but it may still crash or freeze due to a random error or because the computer the player is using has performed an error. We at Liberty Bell Casino are well aware of that and so we have installed a safety feature which not only records your games, so we know exactly how much you had and what was your situation, but also retains the balance at the moment the software crashed. Please note that the balance may be a bit different because the round you were playing may have ended without you seeing it, as a win or loss.
25. What is the Random jackpot and how can I win it? The random jackpot is a jackpot that increases as players bet in the casino. This huge cash prize builds and builds until it is won. To win the random jackpot, you need to play a progressive game. The amount you bet and which progressive game you choose to play do not matter Once a jackpot is won, it starts to build up again.

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